Returns & Exchanges Policy

At BangladeshSweater.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a returns and exchanges policy under the following conditions:

1. Eligibility for Returns & Exchanges

• Returns: You can return items within 14 days from the date of receiving the product, provided they are in their original, unused condition, with tags still attached, and in the original packaging.
• Exchanges: Exchanges are accepted for the same item in a different size or color, depending on availability. The item must be returned in its original condition.

Note: Custom-made, personalized, or final-sale items are not eligible for returns or exchanges.

2. Return Process

To initiate a return, please follow these steps:

1. Contact us via our customer service at [Insert Contact Method or Link] within 14 days of receiving the product.
2. Provide your order number, the product you wish to return, and the reason for return.
3. Once we confirm your return request, we will provide instructions for shipping the item back to us.
4. Please ensure the product is properly packaged to avoid damage during return shipping.

3. Return Shipping Costs

• Domestic Returns: Return shipping costs will be at the customer's expense unless the product is defective or incorrect.
• International Returns: The customer is responsible for both return shipping and any customs duties or taxes incurred during the return process.

4. Refunds

• Once your returned product is received and inspected, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
• Shipping costs are non-refundable, and return shipping fees will be deducted from the refund unless the return is due to an error on our part.

5. Exchanges

• For exchanges, please follow the return process to return the original item and place a new order for the desired product.
• The original item must meet the return eligibility criteria (unused, in original packaging, and within 14 days of receipt).

Note: If the product you wish to exchange for is out of stock, we will offer a full refund or store credit.

6. Defective or Incorrect Products

• If you receive a defective or incorrect product, please notify us within 7 days of receipt, and we will arrange for an exchange or full refund at no additional cost to you.
• We may require photographic evidence of the defect or issue before processing the return.

7. Non-returnable Items

The following items are non-returnable:

• Custom or personalized items
• Undergarments or items with hygiene seals
• Sale or clearance items marked as final sale

8. Customer Service

For any questions or concerns regarding returns or exchanges, please contact our customer service team. We are here to assist you and ensure your satisfaction.

Contact Information:
BRANDS MEGA LTD,
Navana Tower, Level-18,
45 Gulshan Avenue, Gulshan-1,
Dhaka-1212, Bangladesh.

Thank you for choosing BangladeshSweater.com. We are committed to providing you with quality products and excellent service!